Understanding Policing Delivery

Understanding Policing Delivery

Publication date: August 2024

The UPD research programme was conducted in two phases: Phase 1 included quantitative research using data already held by Police, including praise and dissatisfaction data and prosecutions data. Phase 2 included more qualitative research with communities and police staff, with a number of case studies looking into the experiences of people who are rarely researched (such as people who have been TASER-ed, rainbow and takatāpui communities, and disabled communities), as well as sites of Police innovation.

The multi-year research programme was managed by an Independent Panel. This included an independent Ethics Committee, chaired by Distinguished Professor Linda Tuhiwai-Smith, and an independent Research Management Committee, chaired by Distinguished Professor Paul Spoonley. Both committees provided assurance that the research is high quality and methodologically sound.

Another critical component of the research was ensuring it was informed by operational police officers.  An operational advisory group was established early-on. The preparedness of frontline staff to engage in conversations about the nature and focus of the research was a notable feature of the UPD programme, and many operational staff commented being involved improved their practice.